This scorecard is designed to help teams quickly assess where friction exists in their value delivery processes. By evaluating ten common sources of delivery friction, teams can identify key constraints, prioritize improvement efforts, and track progress over time. It is especially useful for product and program managers, transformation leads, and value stream owners looking to accelerate delivery while maintaining governance and alignment.

For each category, use the dropdown menu to select your organization’s current state. Each option corresponds to a numeric score used in the total calculation:

These values represent a spectrum from high friction (frequent delays, confusion, or bottlenecks) to low friction (smooth, consistent, and well-aligned processes).

Use the notes column to capture specific issues, examples, or team feedback.

Your total score provides a quick snapshot of how efficiently your organization is delivering
value across key areas. Lower scores reflect more friction in your processes— indicating pain
points, bottlenecks, or misalignments—while higher scores suggest stronger alignment,
governance, and flow. Use the guide below to interpret where your team stands and what it
might mean for next steps.

If your score indicates moderate to high friction, you’re not alone—and you’re not stuck. Many teams face similar challenges, especially as complexity and cross-functional demands increase. We offer a structured, practical approach to help you identify root causes, prioritize improvements, and accelerate measurable results. Schedule a conversation with us to explore your top friction points and discuss how we can help.